Refund and Cancellation Policy

This Refund and Cancellation Policy outlines the terms under which refunds, returns, and cancellations are processed on the durgeshchandak.com website.

By placing an order on this website, you agree to the terms stated below.

1. Order Cancellation

• Orders can be cancelled only before dispatch of the books.

• Once an order has been shipped, cancellation requests will not be accepted.

• To request a cancellation, please contact us immediately using the contact details provided on the website.

2. Returns and Replacements

• Returns or replacements are accepted only in case of damaged, defective, or incorrect books.

• Requests must be raised within 7 days of receiving the order.

• The book must be unused and in its original condition and packaging.

We reserve the right to reject any return or replacement request that does not meet the above conditions.

3. Refund Eligibility

Refunds will be initiated only under the following conditions:

• The book received is physically damaged

• The book received is defective

• An incorrect book was delivered

Refunds will not be provided for:

• Change of mind

• Incorrect address provided by the customer

• Delivery delays caused by courier partners

• Minor printing variations that do not affect readability

4. Refund Process

• Once your return request is approved, we may request images or videos of the damaged product for verification.

• Approved refunds will be processed to the original payment method.

• Refunds will be completed within 7–10 working days after approval.

5. Shipping Charges

• Shipping charges (if any) are non-refundable, unless the return is due to our error.

• In case of replacement, we will bear the shipping cost for resending the correct or replacement book.

6. Non-Returnable Items

The following items are not eligible for return or refund:

• Books that show signs of use or damage after delivery

• Orders placed under special discounts or promotional offers (unless damaged)

• Bulk or institutional orders (unless agreed separately)

7. Contact for Refunds and Cancellations

For any refund, return, or cancellation request, please contact us with your order details:

• Website: durgeshchandak.com

• Email: author@durgeshchandak.com

• Phone: +91 9823212233

8. Policy Updates

We reserve the right to modify this Refund and Cancellation Policy at any time without prior notice.
Changes will be effective immediately upon posting on the website.